Privacy Policy

LAST UPDATED: MARCH 2025

Chen Yuan Hao is committed to protecting your personal information. This policy explains how we collect, use, and protect your data.

Information We Collect

When you place an order or contact us, we may collect: your name, email address, postal address, phone number, and payment information. Payment details are processed securely by our payment provider and are not stored by us.

How We Use Your Information

To process and fulfil your orders
To communicate with you about your orders
To send marketing communications (only with your consent)
To improve our website and services

Legal Basis for Processing

We process your data on the basis of contractual necessity (to fulfil orders), legitimate interests (to improve our services), and consent (for marketing).

Data Sharing

We do not sell your personal data. We may share data with trusted third parties such as delivery partners and payment processors, solely to fulfil your order.

Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, please contact us at info@chenyuanhao.shop.

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser.

For privacy queries, contact info@chenyuanhao.shop.